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佳人似家人,携度暖乡时

2020/04/11

尚臻秉持“尚悦生活,臻享隽致”的品牌理念,致力于打造人、建筑与环境共荣共享的高品质服务式公寓,为国内外高端旅居家庭提供温暖的异地之“家”。尚臻高品质的服务离不开各个岗位员工的辛勤付出。她们是服务者,更是各位住户的“家人”。让彼此即使身处异乡,却仍然时刻能感受到来自“家“的悠悠暖意。 章丽君是尚臻徐汇的客服经理,她的兴趣爱好是烹饪和美食。她想对团队说的一句话:感恩与大家在尚臻相遇,过往的同甘、共艰我都铭记在心,在这里经历的相知相伴是缘分,亦是一种小确幸。 性格开朗的章丽君入职尚臻已有3年多,她每天的工作日常就是负责客服日常运营以及客诉处理,与住户保持良好关系,听取各方意见,提升租户的入住体验。在工作岗位上,她曾经遇到过某位住客因家人身体突发不适,加上国外住客存在语言障碍,她在第一时间陪伴住户前往医院,帮助租户购买住院所需用品,同时安抚租户家人,最后租户家人健康出院,对此事十分感激。生活的琐事每天在发生,尚臻始终视住户像家人一样,想其所想,思其所思,在任何需要帮助的时候都能提供无微不至的服务。 施琼是尚臻金桥的客房主管,她的兴趣爱好是唱歌和交友。她想对住客们说的一句话:在尚臻,遇到了许多有爱的新“家人”是工作中最大的收获。即使身在异乡,温暖情谊却不曾远离。看到他们灿烂的笑脸,则是我孜孜不倦的动力 热爱生活施琼系是尚臻的一线服务人员,主要的工作是负责管区内的客房卫生和服务工作。客房服务的工作要求严格又缜密,要为住客打造异地之“家”,就必须设身处地的为住客着想,与他们的心情感同身受。一直以来她总把公寓当作自己的家来打理呵护,注重工作中的每一个细节,每一件床品都细心抚平,每一个角落都收拾得整洁利落。除此之外,她更是把住户像家人一样照顾,每天用最热情的笑容迎宾送客,住户的满意是她工作最大的追求。将无微不至的关爱,融入日常的工作中。 对于“家”的热爱把尚臻人聚集在一起,对“家人“的关怀给予尚臻人继续前行的力量。 怀揣着对于住户的体贴,她们用点滴温情维护家的港湾。 是佳人,更是家人。

Stanford Residence is a high-end serviced apartment brand with the philosophy of “Where Enchanted Living Comes Together”. It is devoted to creating high quality apartments to elevate architecture and environment in the modern age to provide a second home for high-end international families. The high-quality service provided by Stanford Residences depends on the tremendous efforts staff make. They are both service providers and family members to residents, offering the comforts of a warm and welcoming home to those who find themselves in a foreign environment. Betty Zhang is the Customer Service Manager of Stanford Residences Xuhui. Her hobbies are cooking and tasting food. Things she wants to tell the team: I am very grateful to get the chance to know everyone in Stanford Residences. I will embrace both the joy and the challenges that we experience together. Though we met and now work with each other by chance, I feel it’s like it is truly a blessing. Betty Zhang has a cheerful personality and has been working in Stanford Residences for 3 years already. She is responsible for daily customer service operations and handles complaints also. She improves the guest experience by hearing from residents firsthand. Even when a guest suffered a medical emergency and had difficulty communicating due to language differences, she accompanied the resident to the hospital and comforted the family as best she could. The resident was discharged from the hospital after treatment and the family greatly appreciated her help. Life presents changes every day. Stanford Residences treats its residents like family by providing exquisite customer service with attention to detail that makes each guest feel valued and well-attended to. Jackie Shi is the Supervisor Housekeeper of Stanford Residences Jin Qiao. Her hobbies are singing and making friends. Things she wants to tell residents: The greatest pleasure that this job has brought me is the love from my new family. I am so overwhelmed by their warmth and friendship, even though I am far away from home. Their smiles motivate me to work harder. Jackie Shi is a front-line service provider and she has a passion for life. She is responsible for housekeeping operations within her assigned area. Housekeeping work has strict standards and requires carefulness. In order to create a second home for those who have lived in foreign locations, it is vital that the staff of Stanford Residences strive to meet the demands of guests. Jackie Shi treats all living areas as she would her own home: she makes sure every sheet is pressed and every corner is tidy. Most importantly, she regards all residents as members of her family, greeting them with warm smiles on a daily basis. The satisfaction of those who reside at Stanford Residences is her greatest goal – and she meticulously strives to achieve such satisfaction. A shared love for home brought Stanford Residences staff together. The care for families gives them the strength and courage to move forward. The presence of residents completes a warmth of home here – as our thoughtful staff treat all guests like family.