Stanford Residence is a high-end serviced apartment brand with the philosophy of “Where Enchanted Living Comes Together”. It is devoted to creating high quality apartments to elevate architecture and environment in the modern age to provide a second home for high-end international families. The high-quality service provided by Stanford Residences depends on the tremendous efforts staff make. They are both service providers and family members to residents, offering the comforts of a warm and welcoming home to those who find themselves in a foreign environment. Betty Zhang is the Customer Service Manager of Stanford Residences Xuhui. Her hobbies are cooking and tasting food. Things she wants to tell the team: I am very grateful to get the chance to know everyone in Stanford Residences. I will embrace both the joy and the challenges that we experience together. Though we met and now work with each other by chance, I feel it’s like it is truly a blessing. Betty Zhang has a cheerful personality and has been working in Stanford Residences for 3 years already. She is responsible for daily customer service operations and handles complaints also. She improves the guest experience by hearing from residents firsthand. Even when a guest suffered a medical emergency and had difficulty communicating due to language differences, she accompanied the resident to the hospital and comforted the family as best she could. The resident was discharged from the hospital after treatment and the family greatly appreciated her help. Life presents changes every day. Stanford Residences treats its residents like family by providing exquisite customer service with attention to detail that makes each guest feel valued and well-attended to. Jackie Shi is the Supervisor Housekeeper of Stanford Residences Jin Qiao. Her hobbies are singing and making friends. Things she wants to tell residents: The greatest pleasure that this job has brought me is the love from my new family. I am so overwhelmed by their warmth and friendship, even though I am far away from home. Their smiles motivate me to work harder. Jackie Shi is a front-line service provider and she has a passion for life. She is responsible for housekeeping operations within her assigned area. Housekeeping work has strict standards and requires carefulness. In order to create a second home for those who have lived in foreign locations, it is vital that the staff of Stanford Residences strive to meet the demands of guests. Jackie Shi treats all living areas as she would her own home: she makes sure every sheet is pressed and every corner is tidy. Most importantly, she regards all residents as members of her family, greeting them with warm smiles on a daily basis. The satisfaction of those who reside at Stanford Residences is her greatest goal – and she meticulously strives to achieve such satisfaction. A shared love for home brought Stanford Residences staff together. The care for families gives them the strength and courage to move forward. The presence of residents completes a warmth of home here – as our thoughtful staff treat all guests like family.
